Waranties

BBQ QUÉBEC PRODUCT WARRANTIES
No warranty is applicable if the use of a BBQ or a smoker is not done according to the recommendations of the user's guide.
No warranty is applicable if the product has been modified
No warranty is applicable on rust
No warranty is applicable on misuse or abuse of a product.
of a product
No warranty is applicable if the product has not been properly maintained.
Electronic products such as the Allumax from BBQ Quebec are guaranteed for 1 year excluding any use not respecting the recommended use.

This LIMITED WARRANTY covers defects in workmanship and materials for a period of three (3) years from the date of original retail purchase. During the warranty period, GMG Products, LLC (dba Green Mountain Grills) will, at its sole option, replace or repair any defective Green Mountain Grill returned to us, or to one of our dealers, by its original purchaser. All claims under this warranty must be received prior to the expiration of the warranty period.

This warranty does not cover problems resulting from abuse, accident, misuse or power supply problems. It does not cover cosmetic items and components, such as paint and other finishes. It does not cover use not in accordance with the instruction manual. It does not cover commercial use of the product. It specifically excludes products for which Green Mountain Grills has not received payment.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE (PROVINCE TO PROVINCE IN CANADA). GREEN MOUNTAIN GRILL'S LIABILITY FOR DEFECTS IN MATERIALS AND WORKMANSHIP IS LIMITED TO REPAIR AND/OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. NO OTHER WARRANTIES ARE PROVIDED.

IN NO EVENT SHALL GMG PRODUCTS, LLC (dba GREEN MOUNTAIN GRILLS) BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER TO THE ORIGINAL PURCHASER, OR WITH RESPECT TO ANY CLAIM OF DAMAGES BY A THIRD PARTY AGAINST THE PURCHASER FOR THIS PRODUCT. SOME STATES (PROVINCES OF CANADA) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS MAY NOT APPLY TO YOU.

To exercise your rights under this warranty, contact the dealer from whom you purchased it, or call us at 530-347-9167.
2020 GMG Products LLC - All rights reserved

Stainless steel parts
Covers and cover inserts: Limited life

Outer firebox and cart panels: Limited life

Burner tubes and transfer tubes: 10 years

Cooking grates, emitters, warming racks: 5 years, rust and burn free



Porcelain enamel parts
Lid Inserts: Limited life span (except for discoloration)

Combustion chamber interior: Limited life, rust and burn free (except discoloration).

Stoves, grills, burner boxes: 5 years without rusting or burning (except discoloration)

Painted parts: 2 years (excluding discoloration)

All other parts: 2 years

Jackson Grills is proud to offer the best warranty in the industry. The terms and conditions listed below apply to the current year's models and are intended as a guide only. Please refer to your owner's manual for the warranty terms that apply to your particular product. If you do not have your owner's manual.

Warranty and product registration
At Ooni, we're here if anything goes wrong. All Ooni products come with a standard 1-year warranty, and we'll extend that warranty to 3 years* on Ooni pizza ovens when you register your pizza oven with Ooni.

Register your pizza oven with Ooni here

Our Ooni ovens are built to last. We will warrant your product against defects in materials and workmanship (under normal use and maintenance) for the duration of your warranty. Our priority is always to keep you cooking great meals! If defective parts prevent you from doing so, we'll replace them - and we'll do it quickly and without disturbing you because we trust you!

If you need help with assembly, getting parts, or just cooking with Ooni (or even if you just want to show off your amazing creations), check out our support page. You'll find lots of useful information and contact information for our customer service department. Our team is passionate about making sure you enjoy every minute of your Ooni experience. They are also committed to resolving any issues you may have.

If (and that's a big "IF", because we don't think it will happen!) you should file a warranty claim, it's easy: visit our support page to submit a warranty claim with:

Your proof of purchase
The serial number of your Ooni pizza oven (see find my serial number!)
Photos of all defective parts
All terms and conditions apply to all warranty claims*.

*Non-registered products have a standard one-year warranty. Ooni product warranties are valid from the date the customer receives the product. Only Ooni pizza ovens can be registered. Ooni pizza ovens must be registered within 60 days of receipt of the product in order to benefit from the 3-year warranty.

Pit Boss Warranty - Existing

TERMS AND CONDITIONS

All Pit Boss wood pellet grills manufactured by Dansons Inc. carry a limited warranty from the date of sale by the original owner. Warranty coverage begins on the date of original purchase and proof of purchase date, or a copy of the original invoice, is required to validate the warranty. Customers will be subject to parts, shipping and handling charges if they are unable to provide proof of purchase or after the warranty has expired.

Dansons offers a five (5) year warranty against manufacturing defects on all parts, and five (5) years on electrical components. Dansons warrants all parts to be free from defects in material and workmanship for the duration of the original purchaser's use and ownership. The warranty does not cover wear and tear damage, such as minor cosmetic scratches, dents, dings, chips or cracks. These cosmetic changes to the grill do not affect its performance. Repair or replacement of any part does not extend the limited warranty beyond five (5) years from the date of purchase.

During the warranty period, Dansons' obligation is limited to providing a replacement for defective and/or failed components. While the warranty period is in effect, Dansons' will not charge for the repair or replacement of returned parts, freight prepaid, if the part(s) is deemed defective by Dansons' after examination. Dansons' will not be responsible for freight charges, labor costs or export duties. Except as provided in these warranty terms, the repair or replacement of parts in the manner and for the period of time stated above shall constitute the fulfillment of all direct and derivative liabilities and obligations of Dansons to you.

Dansons takes every precaution to use materials that retard rust. Even with these precautions, protective coatings may be compromised by various substances and conditions beyond the control of Dansons. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect metal coatings. For these reasons, the warranty does not cover rust or oxidation unless there is a loss of structural integrity of the grill component. If any of the above situations occur, please refer to the care and maintenance section to extend the life of your appliance. Dansons recommends the use of a grill cover when the grill is not in use.

This warranty is based on normal domestic use and maintenance of the grill and no limited warranty coverage applies to a grill used in commercial applications.

EXCEPTIONS

There are no written or implied performance warranties on Pit Boss grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance or type of fuel burned. This warranty will not apply and Dansons will not assume any responsibility if your appliance has not been installed, operated, cleaned and maintained in strict accordance with this manual. Any use of gas not described in this manual may void the warranty. The warranty does not cover damage or breakage due to misuse, mishandling or alterations.

Neither Dansons nor the authorized Pit Boss dealer accepts any liability, legal or otherwise, for incidental or consequential damages to property or persons resulting from the use of this product. Whether a claim is made against Dansons based on breach of this warranty or any other type of warranty expressed or implied by law, in no event shall the manufacturer be liable for any special, indirect, consequential or other damages of any kind in excess of the original purchase price of this product. All manufacturer's warranties are set forth herein and no claim may be made against the manufacturer based on any warranty or representation.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on implied warranties, so the limitations or exclusions set forth in this limited warranty may not apply to you. This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state.

CONTACT CUSTOMER SERVICE

If you have any questions or problems, contact customer service Monday through Sunday, 6:00 a.m. to 8:00 p.m. PST (EN/FR/ES).

Phone: 1-877-942-2246

WARRANTY SERVICE

Contact your nearest Pit Boss dealer for repairs or replacement parts. Dansons Inc. requires proof of purchase to establish a warranty claim; therefore, retain your original sales receipt or invoice for future reference. The serial and model numbers of your Pit Boss are located on the inside of the hopper cover. Note the numbers below as the label may be worn or illegible.

MODEL
SERIAL NUMBER
DATE OF PURCHASE
AUTHORIZED DEALER

Louisiana Grills Warranty - Existing

TERMS AND CONDITIONS

All Louisiana Grills wood pellet grills manufactured by Dansons Inc. are covered by a limited warranty from the date of sale by the original owner. Warranty coverage begins on the original date of purchase and proof of purchase date, or a copy of the original invoice, is required to validate the warranty. Customers will be subject to parts, shipping and handling charges if they are unable to provide proof of purchase or after the warranty has expired.

Dansons offers a five (5) year warranty against manufacturing defects on all parts, and five (5) years on electrical components. Dansons warrants all parts to be free from defects in material and workmanship for the duration of the original purchaser's use and ownership. The warranty does not cover wear and tear damage, such as minor cosmetic scratches, dents, dings, chips or cracks. These cosmetic changes to the grill do not affect its performance. Repair or replacement of any part does not extend the limited warranty beyond five (5) years from the date of purchase.

During the warranty period, Dansons' obligation is limited to providing a replacement for defective and/or failed components. While the warranty period is in effect, Dansons' will not charge for the repair or replacement of returned parts, freight prepaid, if the part(s) is deemed defective by Dansons' after examination. Dansons' will not be responsible for freight charges, labor costs or export duties. Except as provided in these warranty terms, the repair or replacement of parts in the manner and for the period of time stated above shall constitute the fulfillment of all direct and derivative liabilities and obligations of Dansons to you.

Dansons takes every precaution to use materials that retard rust. Even with these precautions, protective coatings may be compromised by various substances and conditions beyond the control of Dansons. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect metal coatings. For these reasons, the warranty does not cover rust or oxidation unless there is a loss of structural integrity of the grill component. If any of the above situations occur, please refer to the care and maintenance section to extend the life of your appliance. Dansons recommends the use of a grill cover when the grill is not in use.

This warranty is based on normal domestic use and maintenance of the grill and no limited warranty coverage applies to a grill used in commercial applications.

EXCEPTIONS

There are no written or implied performance warranties on Louisiana Grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance or type of fuel burned. This warranty will not apply and Dansons will not assume any responsibility if your appliance has not been installed, operated, cleaned and maintained in strict accordance with this instruction manual. Any use of gas not described in this manual may void the warranty. The warranty does not cover damage or breakage due to misuse, improper handling or alterations.

Neither Dansons nor the authorized Louisiana Grills dealer accepts any liability, legal or otherwise, for incidental or consequential damages to property or persons resulting from the use of this product. Whether a claim is made against Dansons based on breach of this warranty or any other type of warranty expressed or implied by law, in no event shall the manufacturer be liable for any special, indirect, consequential or other damages of any kind in excess of the original purchase price of this product. All manufacturer's warranties are set forth herein and no claim may be made against the manufacturer based on any warranty or representation.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on implied warranties, so the limitations or exclusions set forth in this limited warranty may not apply to you. This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state.

ORDERING REPLACEMENT PARTS

To order replacement parts, please contact your local Louisiana Grills dealer or visit our online store at https://louisiana-grills.com/.

CONTACT CUSTOMER SERVICE

If you have any questions or problems, contact Customer Service, Monday through Sunday, 6:00 a.m. to 8:00 p.m. PST (EN/FR/ES).

Phone: 1-480-923-9632

 

WARRANTY
COYOTE OUTDOOR LIVING LIMITED PRODUCT WARRANTY

Coyote Outdoor warrants to the original purchaser, at the point of delivery and with proof of purchase, that each outdoor gas grill/side burner, when subjected to normal residential use, will be free from defects in workmanship and materials for the periods specified below. This warranty excludes grills used in rental and commercial applications. This warranty excludes surface corrosion, scratches and discoloration that may occur during normal use. It does NOT cover labor or related costs. Shipping and handling charges will be assessed for delivery of the warranted part(s).

WARRANTY PERIOD FOR COMPONENTS
Cooking Racks (no rust or burn) 5 years (limited)
Heat Control Grate (no rust or burn) 2 years (limited)
Electrical/plastic components 2 years (limited)
Ignition Systems/Valves 1 year (limited)
Stainless Steel Burners (no rust or burn) Limited Lifetime
Stainless Steel Frame/Casing Limited Lifetime
Our obligation under this warranty is limited to the repair or replacement, at our option, of the product during the warranty period. The extent of any liability of Coyote under this warranty is limited to repair or replacement. This warranty does not cover normal wear and tear of parts, damage resulting from any of the following: negligent use or misuse of the product, use of improper fuel/gasoline supply, use contrary to operating instructions, or modification by anyone other than a factory service center. The warranty period is not extended by such repair or replacement.

WARRANTY CLAIM PROCEDURE:

If you need service or parts for your Coyote grill, please contact our warranty service center for factory direct assistance. Our hours of operation are 8:00 a.m. to 4:00 p.m. CST. The phone number is 855.520.1559 and the fax number is 214.520.1450. You can also fill out warranty claims online at www.coyoteoutdoor.com. Please have your model number, serial number and proof of purchase available for any warranty claim.

Coyote Outdoor may require the return of defective parts for examination before issuing replacement parts. If defective parts must be returned, shipping charges must be prepaid by the customer. Upon review and at Coyote Outdoor's discretion, if the original part is found to be defective, Coyote Outdoor may approve your claim and elect to replace those parts at no charge. In all cases, the customer is responsible for shipping and handling of the replacement parts. Repair of the product, as provided in this warranty, is your sole remedy. Coyote Outdoor shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on its products.

This warranty does not cover failure or malfunction due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation, maintenance or service, damage caused by flashback or grease fire as set forth in the owner's manual. This warranty does not cover scratches, dents, corrosion or discoloration caused by weather, heat, abrasive and chemical cleaners, pool or spa chemicals, and/or any tools used in the assembly or installation of this unit. This warranty does not cover paint loss, surface rust, corrosion or discoloration of stainless steel which is considered normal wear and tear. This warranty does not cover the cost of inconvenience, personal injury or property damage due to improper use or failure of the product. Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes, tsunamis, tornadoes, terrorism, discoloration due to exposure to chemicals directly or in the atmosphere, natural disasters are not covered by this limited warranty.

Coyote's commitment to passion, design and value extends to our dealer network!

Unauthorized vendors/retailers

Only officially authorized Coyote Outdoor Living, Inc. dealers are permitted to sell Coyote products. Coyote products come with a factory warranty, which will only be honored if the products are purchased from an authorized dealer/distributor or directly from Coyote Outdoor Living, Inc. If you obtain a Coyote product(s) from an unauthorized dealer, your warranty will not be honored and we cannot offer you the assurances of quality and satisfaction offered by purchases from authorized dealers. If you are unsure about purchasing from a specific dealer, before purchasing, please contact us directly at 855-520-1559, or by email at 855-520-1559.

Coyote products sold through our network of "authorized" Amazon sellers come with the full Coyote Outdoor Living factory warranty.

Current Amazon Seller Network:
- VM Express
- BBQ Island
- Brandster Inc.
- CookingPremiumStore
- Watershed Appliance
- BBQGuys
- 247Grills

Coyote products purchased from vendors not listed above are not covered by the factory warranty.

Also, any product purchased as "B-stock" (damaged, open box, scratched and dented, used, refurbished, etc...) will not be covered by a factory warranty.



Avoid unauthorized dealers

Know where your product comes from!

Products sold by unauthorized dealers are not purchased from one of its authorized dealers/distributors or directly from Coyote Outdoor Living, Inc. Instead, they are usually acquired from a long list of inappropriate, unethical or even criminal business tactics. Due to the nature of the goods sold by unauthorized resellers and the unknown nature of their business practices, products sold by unauthorized resellers are not eligible for Coyote Outdoor Living, Inc. warranty coverage. In addition, many of these unauthorized resellers (online or brick-and-mortar stores) change their names and locations frequently, making it impossible to reach them to resolve customer support issues. Other sites/stores simply go out of business.
We do our best to prohibit these companies from taking advantage of consumers, but these practices still exist. To ensure that you receive the quality products and service you deserve when you purchase Coyote products, it is important that all of your purchases of our products are made only through an authorized Coyote Outdoor Living, Inc. retailer.

How do I determine if a retailer is authorized to sell Coyote products?
Coyote Outdoor Living, Inc. sells the majority of its products at retail through a network of distributors. By working closely with our distribution network, we are able to continually maintain an active list of authorized vendors/retailers. If at any time we are unable to provide you with a verified response immediately, our customer support team will immediately contact the distributor to verify the reseller in question. If in doubt, please contact us at 855-520-1559, or by email at support@coyoteoutdoor.com.

What happens to my warranty if I purchase through an unauthorized dealer?
Any Coyote product purchased from an unauthorized dealer or with the original factory serial number removed (or replaced in any way) will not be honored or repaired under Coyote Outdoor Living, Inc.'s existing warranty policy.

The Dangers of Purchasing Uncertified Products
Coyote products sold by unauthorized dealers are sometimes purchased on a "gray" secondary market and may be damaged, defective, refurbished, stolen or even counterfeit. It is not uncommon for these resellers to deny any responsibility for product or support issues. Please be aware that if we are unable to validate the date of purchase and original ownership, your warranty will not be honored.

Have you ever purchased from an unauthorized reseller?
If you discover that you have already purchased a product from an unauthorized dealer, we suggest that you try to return your product to the site or store where you purchased it, and then purchase it again from an authorized dealer. This will allow Coyote to fully support you for the life of your grill, as many of our grill components come with a standard lifetime warranty for the original purchaser. While Coyote can't help you with the return process, we can make sure to connect you with an authorized dealer who also truly cares about our customers. Again, our customer service phone number is 855-520-1559, or email support@coyoteoutdoor.com.

Plate: lifetime warranty
The ENO griddle is re-glazable for life*. Thanks to its exceptional knowledge in enameling, ENO offers a lifetime warranty on its enamelled plates.

* Lifetime warranty on the ENO enamelled plate excluding other components which are covered by the contractual warranty and used under normal domestic conditions, in compliance with the instructions and maintenance advice contained in the manual supplied with the product. The ENO lifetime warranty is limited to enamelled cast iron plates and does not cover second choice products or damage to the plates caused by impact or accident. Proof of purchase will be required to enforce the warranty. The guarantee is only applicable on presentation of the defective enamelled plate in our premises, the costs of transporting the plate being charged to the consumer.

Burners: 10 year warranty
ENO offers a 10-year warranty on the burners and fireplaces* of all its gas and electric planchas*.

We choose robust and efficient burners for our planchas: circular or ramp burners for gas planchas and high efficiency radiant fireplaces for electric planchas**.

**Only on the European market



Bases and components : 2 years warranty
The ENO griddle base, whether it is made of stainless steel or galvanized steel, is guaranteed for 2 years as well as each component that goes into the manufacturing process. ENO products are designed to be durable and repairable.

 

Hamrforge products are warranted against defects in material and workmanship for the lifetime of the original owner upon presentation of the original receipt as proof of purchase. This Limited Lifetime Warranty includes the cost of parts found to be defective by Hamrforge Inc. and does not cover the cost of labor for troubleshooting diagnosis, removal, installation, export or shipping duties, transportation or other transportation to or from Hamrforge Inc. Whether you register electronically or by mail, you must retain the original sales receipt and other original proof of purchase, as this will be required for claims under this Limited Lifetime Warranty. This limited lifetime warranty is as follows: Hamrforge's sole obligation under this Lifetime Warranty shall be to repair or replace, at its sole discretion, any parts found to be defective upon examination by Hamrforge Inc. on claims received by Hamrforge Inc. during specified warranty periods. The customer must obtain approval from Hamrforge Inc. before performing any service or repair by submitting a warranty claim under this Limited Lifetime Warranty. Hamrforge Inc. has no obligation under this Limited Lifetime Warranty as a result of unauthorized repair or service work and is not responsible for the cost of any repair beyond the repair or replacement, at its option, of the warranty coverage. Repair or replacement of parts will not extend the original warranty. This limited lifetime warranty is non-transferable for the duration of the specific warranty periods described above. To make a warranty claim under this Limited Lifetime Warranty, the owner must notify Hamrforge Inc. for problem resolution and subsequent instructions for service or replacement of the defective part(s) before attempting to repair a Hamrforge Inc. product. For warranty claims made outside of the warranty periods beginning on the date of manufacture otherwise covered from the date of original purchase. Proof of purchase must accompany the warranty claim unless previously submitted to Hamrforge Inc. This Limited Lifetime Warranty does not apply to damage caused by abuse or use of a product for purposes other than those for which it is designed. If the damage is caused by improper use; assembly, maintenance, cleaning, installation, accident, natural disaster, unauthorized attachments and/or modifications by third parties, unauthorized service or during shipment, this limited lifetime warranty does not apply. The Limited Lifetime Warranty is void on any Hamrforge product used in a commercial or restaurant environment including catering, gastronomy or industrial use. This Limited Lifetime Warranty does not cover damage caused by normal wear and tear of the Hamrforge product (e.g., scratches, dents and chipping) or changes in the appearance of the Hamrforge product that do not affect its performance.

Hamrforge products must be used, cleaned and maintained at all times in accordance with the instructions in the Owner's Manual. This Limited Lifetime Warranty will not apply if your product has not been assembled, operated, cleaned and maintained in accordance with the manufacturer's instructions or stored in accordance with the Owner's Manual. Performance problems due to operator error will not be covered by the Limited Lifetime Warranty. As this is a barbecue/smoker, the interior may experience changes in surface finish color. This is not a defect and as such is not covered by this limited lifetime warranty. There is no written or implied warranty of performance on any Hamrforge product, as the manufacturer has no control over assembly, operation, cleaning and maintenance or the type of fuel burned. High ambient temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides, acid and salt are some of the substances that can affect metal coatings. For these reasons, the Limited Lifetime Warranty DOES NOT COVER PAINTING, RUST OR OXIDATION on components during the specific warranty period. Hamrforge Inc. will not be responsible for performance problems caused by environmental conditions. Damage to painted surfaces caused by scratches, melted items, drips/spills, exterior marks and residues left on such surfaces by the use of sauces, seasonings, oils and brines, abrasive cleaners, polishes and other chemicals are not covered by this limited lifetime warranty. Any modification to the product will void this limited lifetime warranty. You are responsible for all shipping and handling costs associated with claims under this Limited Lifetime Warranty. Original Hamrforge Inc. parts must be returned prepaid. There are no express warranties other than the limited warranties described above. No express or implied warranties, including, but not limited to, any implied warranty of merchantability for a particular purpose, shall extend beyond the respective warranty periods described above. Hamrforge Inc. shall not be liable for any direct, indirect, special, consequential, incidental or punitive damages; loss of profits or loss of use or business interruption, regardless of the form of action or theory of liability resulting from a defect in or use of any Hamrforge product, accessories and/or heating elements. In no event shall Hamrforge Inc.'s obligations exceed the purchase price of the unit. This Limited Lifetime Warranty gives the customer specific legal rights and the customer may have other rights which vary from jurisdiction to jurisdiction. In consideration of this Limited Lifetime Warranty, Customer agrees that any dispute related to a Hamrforge product, or this Limited Lifetime Warranty, under the laws of Quebec, Canada. THIS LIMITED LIFETIME WARRANTY GIVES YOU SPECIFIC RIGHTS WHICH MAY VARY BY JURISDICTION OR COUNTRY, THE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, STATUTORY OR OTHERWISE, ANY OTHER REPRESENTATIONS MADE EXPRESSLY OR BY IMPLICATION BY HAMRFORGE INC. OR ANY THIRD PARTY DEALER AND ANY OTHER OBLIGATIONS OR LIABILITIES RELATING TO THE UNIT COVERED BY THIS LIMITED LIFETIME WARRANTY WHICH, AT THE TIME OF PURCHASE OR AT ANY TIME IN THE FUTURE, MAY BE MADE AGAINST HAMRFORGE OR ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS. EXCEPT as expressly provided herein, HAMRFORGE INC. makes no other warranties, express or implied, relating to the fitness for USE of the UNIT; merchantability of the UNIT, fitness for a particular purpose of the UNIT, the quality of the UNIT or its condition. HAMRFORGE INC.'s obligations shall not exceed those obligations expressly set forth in THIS LIMITED LIFETIME WARRANTY. For warranty claims, please verify that you have registered your unit within 30 days of purchase to validate your warranty.

 

WARRANTY Residential and Applications

Important - see Safety Tips for new users before using your EGG.

Printable Warranty

The Big Green Egg ("BGE") is the first ceramic grill manufacturer in the world to stand behind its products with a limited lifetime warranty. It has maintained this standard for over a quarter of a century! Your Big Green Egg has been thoroughly inspected and certified as the highest quality outdoor range to date, and we continue to provide buyers with first-rate after-sales and warranty service.®

Disclosure of Information

BGE does not sell, rent or share personal information with unaffiliated third parties except as necessary to provide our services.

We have selected a third party to process our credit card transactions to enhance the security, reliability and fraud protection mechanisms for your purchases. The credit card information you choose to provide during your purchase is maintained in the credit card processing company's database for accounting and billing purposes. Unless you expressly authorize us to do so, we do not keep a copy of your credit card information on our servers.

In certain situations, we may disclose information collected on the Website (i) if required or permitted by any applicable law, regulation, court order or administrative order; (ii) in connection with any violation by the user of the published terms of use for the Website or other agreements with BGE; (iii) to protect the property of BGE or its affiliates; or (iv) to protect the personal safety of employees of BGE or its affiliates, other users of the Website, or any member of the public.

Without limiting the foregoing, by providing us with User Information, you authorize us to provide you with promotional and/or commercial information about BGE products, services and offers. If you choose to receive such promotional and/or marketing information, you may opt out of receiving such information by following the unsubscribe instructions contained in such information or by sending an email to BGE at info@biggreenegg.ca.

Protection of children's privacy

We do not intend to collect information from children. If we discover that the website has inadvertently collected information from a child, we will promptly take all reasonable steps to delete that data.

Security

This website uses standard security measures to protect certain user information. When our site asks users to enter sensitive information, it is protected by encryption software such as Secure Sockets Layer (SSL). Unfortunately, no data transmitted or accessed over the public Internet can be guaranteed to be 100% secure. Therefore, while we try to protect a user's personally identifiable information, BGE cannot guarantee or warrant that all user information will be completely secure from misappropriation by hackers or other nefarious or criminal activities, or in the event of hardware failure. Our website may contain links to other websites. Our website may contain links to other websites. Please be aware that BGE is not responsible for the privacy practices of other websites. Please consult the privacy policy statement of that site.

Cookies

BGE uses computer cookies to store information to analyze what happens on our site so that we can improve functionality. Our cookies do not contain any financial or personally identifiable information. BGE does not correlate cookie information with data about individual users, nor does it share or sell it to third parties. If you prefer not to receive cookies from this website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. Please be aware that some features of this website may not be available if your browser is not configured to accept or enable cookies.

Policy Updates

We review this Privacy Policy periodically to ensure that it is consistent with our internal procedures and industry standards. We reserve the right to change this privacy policy at any time. If we change this privacy policy, we will post the changes on the Privacy Policy link on our website. We encourage you to check our website regularly for updates.

Contact Information

If you wish to contact us with questions or comments regarding the accuracy and/or privacy of your information, please let us know by contacting:


19192 Hay Rd, Unit L

Summerstown, ON

K0C 2E0

Tel:613-931-1088

Tel:1-800-559-8852

Please feel free to send us your questions and comments.


Website Information

All product information and specifications on the Big Green Egg website are subject to change without notice. BGE reserves the right to change this information at any time.

LUX professional

Lifetime warranty
Premium LTE

Lifetime Warranty
Marine Grade Premium LTE

Lifetime Warranty
3-year multi-user warranty
Prelude LBM

Lifetime warranty
3-year multi-user warranty
Electric Grill

Lifetime warranty
3-year multi-user warranty
Charcoal grill

Lifetime warranty

TRAEGER 3 YEAR WARRANTY
This warranty applies to grills manufactured before October 2021.

TRAEGER'S LEGENDARY CUSTOMER SERVICE is the best there is. If you have questions about your Traeger grill or need tips on how to cook your first Thanksgiving turkey, our experienced experts are here to help. We're here for you 365 days a year, including holidays, because we're cooks, not bankers.

3 YEAR WARRANTY

Traeger Pellet Grills LLC warrants this grill to be free from defects in material and workmanship under normal use and service for a period of three (3) years from the date of original purchase.

Traeger Pellet Grills LLC will provide a replacement part for any part found to be defective. The original part(s) approved for return by the Traeger Parts Department must be returned freight prepaid.

This warranty does not include labor costs associated with the determination or replacement of defective parts, nor does it include transportation costs to ship such parts.

Traeger Pellet Grills LLC shall not be liable under this or any other implied warranty for incidental or consequential damages. This warranty gives the retail customer specific legal rights and the customer may have other rights which vary from state to state.

This warranty will be void if the unit is not assembled or operated in accordance with the operating instructions provided with the unit; if the unit is resold or traded to another owner; if components, accessories, or fuels not compatible with the unit have been used; if the unit has been used in a commercial or food service application; or if the user has abused or failed to maintain the unit.

To process a warranty claim, Traeger Pellet Grills LLC may require proof of your purchase date. You must retain your sales receipt or invoice and this certificate with your valuable documents.

This warranty applies to Timberline and Timberline XL models.

Traeger Pellet Grills LLC warrants this Traeger® grill for the components, coverage and warranty period indicated in the table below under normal use and proper maintenance. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. The warranty period begins on the date of original purchase from traeger.com or an authorized Traeger dealer. A list of Traeger authorized dealers is available at https://www.traeger.com/dealers (each an "authorized dealer").

This warranty applies to AC powered grills that do not have WiFIRE and are manufactured after October 2021.

Traeger Pellet Grills LLC warrants this Traeger grill for the components, coverage and warranty period listed in the table below under normal use and proper maintenance. This warranty gives you a specific legal warranty period beginning on the date of original purchase from traeger.com or a Traeger authorized dealer. A list of authorized Traeger dealers is available at https://www.traeger.com/dealers (each an "authorized dealer").

BROIL KING 2021 BARBECUE WARRANTY POLICY
The following warranty applies to Broil King 2021 models, is effective on the date of purchase, and is limited to the repair or replacement, free of charge, of parts found to be defective under normal household use. This warranty is extended only to the original purchaser, as indicated on the warranty registration, and applies only to products sold at retail and only when used exclusively by the purchaser in the country of purchase. For more information or for warranty details on older models, please consult your OMC user manual. You can download a copy of your manual here.

	Imperial, Regal, Baron	Crown, Signet, Monarch	Sovereign	Gem	Porta-Chef	Keg	Smoke, Regal Pellet, Crown Pellet
Stainless Steel/Porcelain Steel Lid Components	Lifetime	Lifetime	Lifetime	10 Years	10 Years
Cast Aluminum Cookbox / Components	Lifetime	Lifetime	Lifetime	10 Years	10 Years
Stainless Steel Cookbox	Lifetime	Lifetime
Steel Cookbox						10 Years	5 Years
Cast Stainless / Stainless Steel Grids	15 Years	5 Years	5 Years				5 Years
Cast Iron Grids	15 Years	2 Years		2 Years	2 Years	2 Years	3 Years
Stainless Steel Flav-R-Wave	15 Years	3 Years	3 Years	2 Years	2 Years
Dual-Tube Burners	15 Years	10 Years	10 Years
Stainless Steel Main Burners				5 Years	5 Years		5 Years
Side Burner	15 Years	2 Years	2 Years	2 Years
Rear Burner	15 Years	10 Years	10 Years
Infrared Side Burner (excluding screen)	15 Years
Stainless Steel Components	15 Years	5 Years	5 Years
Remaining Parts & Paint	15 Years	2 Years	2 Years	2 Years	2 Years	2 Years	3 Years

WHAT IS NOT COVERED
Any failure or difficulty in operation due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or inadequate maintenance or service, or failure to perform normal and routine maintenance, including, but not limited to, damage caused by insects in the burner tubes as outlined in the owner's manual. Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals, directly or in the atmosphere.

Shipping or transportation costs. Removal or reinstallation costs. Labor costs for installation and repair. The cost of service calls. Liability for incidental or consequential damages. Gas grills considered to be utility equipment or gas grills not directly used and maintained by the purchaser.

WARRANTY CLAIM PROCEDURE
All warranties are handled directly by OMC. If your grill is not registered, we require the following information to complete a claim: model number, serial number and proof of purchase (copy of sales receipt or invoice). Please note that in some cases, we may require that parts be returned to the OMC warranty department, shipping charges prepaid.

Onward Manufacturing Company Limited (OMC) warrants to the original purchaser of the barbecue (or the recipient in the event that a new product is offered as a gift/prize), that it will be free from defects in materials and workmanship for the period indicated in the warranty chart, when assembled and used in accordance with the accompanying user manual.

Please note that the OMC warranty is effective from the date of purchase and is limited to the repair or replacement, free of charge, of parts found to be defective under normal household use, as indicated on the warranty page of the Owner's Manual. The product must be properly cleaned and maintained in accordance with the Owner's Manual instructions and must not be used in a communal or commercial application for the warranty to apply. Normal wear and tear is excluded. Parts replaced under this warranty must be installed by the customer and are warranted for the remainder of the original warranty period.

The OMC warranty does not cover failure or difficulty in operation due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation, or failure to perform normal and routine maintenance; including, but not limited to, damage caused by insects in the burner tubes as outlined in the owner's manual. The OMC warranty does not cover deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals directly or in the atmosphere, shipping or transportation charges, removal or reinstallation charges, labor charges for installation and repair, service call charges, liability for indirect or consequential damages caused by chemical exposure.